Nanagi — Support

Support for the Nanagi iOS app and the Nanagi web app (nassonia.com)

Need help, hit a bug, or have a question or feedback? We read every message.

Email us: admin@nassonia.com

Before you write

Tell us what you were trying to do and what happened instead.
Let us know your device and app version (for example, iPhone 15, iOS 18) or, on the web, which browser you're using.
For account-specific issues, include your support reference — it's how we find your account, and it's safe to share (it is not a password). You'll find it at the bottom of Profile. On the web, send your account ID instead.

Signing in on a new device: on iOS, sign in with Apple using the same Apple ID and your journeys, routines, schedule, and chats come back.
Subscriptions: Nanagi Premium is billed by Apple. To change or cancel it, go to iOS Settings → your name → Subscriptions. The Manage subscription link on the app's subscription screen opens that same Apple page. Refunds are handled by Apple, at reportaproblem.apple.com.
Restoring a purchase: if you've paid but the app doesn't show it, use Restore Purchases on the subscription screen. If it still doesn't appear, email us with your support reference.
Deleting your account: open the app and go to Profile → Delete Account. This permanently erases your account and everything tied to it. It cannot be undone — and it does not cancel an Apple subscription, so cancel that separately first.
Privacy: see our Privacy Policy for what we collect and how it's handled.

We aim to reply within a few business days.